Last updated: 08/06/2026
We process and fulfil all orders with care and aim to minimise any delays. Please read our shipping policy below for full details on delivery timescales, costs, and what to do if something goes wrong.
Orders are typically processed within 1–3 business days of payment confirmation. You will receive an email confirmation once your order has been placed, and a further notification once it has been dispatched with tracking details where available.
Please note that processing times may be extended during peak periods or public holidays.
We ship to customers worldwide. Delivery timescales and costs vary depending on your location and the shipping method selected at checkout.
The following are estimated delivery windows from the date of dispatch:
United Kingdom: 5–10 business days
Europe: 7–14 business days
United States & Canada: 10–20 business days
Rest of World: 14–30 business days
These are estimates only. Actual delivery times may vary due to customs clearance, carrier delays, or other factors outside our control. We are not responsible for delays caused by third-party carriers once the order has been dispatched.
Shipping costs are calculated at checkout based on your delivery address and the items in your order. Any applicable costs will be clearly displayed before you complete your purchase.
Where tracking is available, you will receive a tracking number by email once your order has been dispatched. You can use this to monitor the progress of your delivery via the relevant carrier's website.
If you have not received tracking information within 5 business days of placing your order, please contact us.
If your order has not arrived within the estimated delivery window, please first check the tracking information provided. If the tracking shows no updates or the parcel appears to be lost, please contact our customer support team.
In the event that an order is confirmed as lost by the carrier, or if no delivery has been made within 65 days of dispatch, you will be entitled to a full refund or replacement at no additional cost.
For international orders, your shipment may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the product price or shipping costs at checkout.
We recommend checking your local customs regulations before ordering. We are unable to predict or control any such charges and cannot be held responsible for delays caused by customs processing.
Please ensure your delivery address is entered correctly at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address after placing your order, please contact us immediately — we will do our best to amend it before dispatch, but cannot guarantee changes can be made once an order has been fulfilled.
For any shipping-related enquiries, please contact our customer support team via the Contact Us page on our website, including your order number in your message.
