Last updated: 08/06/2026
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read the following policy carefully before initiating a return.
You may request a return or exchange within 30 days of receiving your order. Requests submitted after this period will not be accepted.
To be eligible for a return, all of the following conditions must be met:
The item must be in its original, unused condition
The item must not have been installed, modified, or damaged
All original packaging, labels, and any included accessories must be intact and in resaleable condition
You must have photographic or video evidence of the item condition at the time of return — we strongly recommend photographing or filming the item before shipping it back
Items that have been installed, show signs of use, or are returned without original packaging will not be accepted and will be returned to the sender at their own cost.
We operate a Return Merchandise Authorisation (RMA) process. You must obtain an RMA reference number before sending any item back to us. Returns received without a valid RMA reference will be refused and returned to sender.
To request an RMA, please contact our customer support team with the following information:
Your order number
The item(s) you wish to return
The reason for the return
Photographic or video evidence of the item's current condition
Once your request is reviewed and approved, we will issue your RMA reference number along with full return shipping instructions, including the return address. Please allow up to 2 business days for your RMA request to be processed.
Do not send items back before receiving your RMA reference — returns without authorisation cannot be accepted.
If you received an item that is defective, damaged in transit, or not what you ordered, please contact us within 7 days of delivery with supporting photos or video. We will arrange either a replacement or a full refund at no additional cost to you.
Once we receive your return and inspect the item, we will notify you of the outcome within 10 business days. If the return is approved:
Refunds will be credited back to the original payment method used at checkout
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Alternatively, you may choose to receive store credit valid for 6 months
If you would like to exchange an item for a different variant or product, please follow the same RMA process above. Once your return is received and approved, your replacement item will be dispatched as soon as possible.
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. We recommend using a tracked shipping service, as we cannot be held responsible for returns lost or damaged in transit.
The following items cannot be returned:
Items that have been installed or used
Items returned without prior RMA authorisation
Items not in their original condition or packaging
Digital products or downloadable content
To initiate a return or for any queries relating to this policy, please contact our customer support team via the Contact Us page on our website. Please include your order number in all correspondence.
